How do I cancel or reschedule an appointment?
We get it — things come up. However, please keep in mind that your appointment must be canceled or rescheduled at least 24 hours before your session to avoid the $100 cancellation fee. As a reminder, this fee is charged to your credit card on file and is not eligible for insurance reimbursement.
To cancel your intake appointment (aka your first appointment with your therapist), email support@findoctave.com. A member of the Support team will be happy to cancel your appointment for you. Octave honors all cancelation requests made with more than 24 hours notice, even when our offices are closed.
To cancel any sessions after your first visit, please log into your Client Portal and go to your “Appointments” tab. There, you will see a list of your upcoming appointments, with a button to cancel next to each one.
If you'd like to reschedule an appointment, you will need to reach out to your therapist to coordinate an alternate time.
How do I join my appointment?
Join your telehealth appointment by clicking the secure link in your appointment reminder email and text, or by visiting the Octave client portal. Click here to access the Client Portal. You can access the link 15 minutes before your appointment.
Will I receive reminders of my appointments? If so, at what cadence?
Yes, you will receive two reminder emails and text — one 48 hours before your appointment and one an hour before. You can review upcoming appointments through your client portal, under the “Appointments” tab.
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